All prices shown are exclusive of VAT and are Ex. Works (Prices are subject to change without notice.)
Minimum opening orders $500 / R3 500 (RSA) – (please note certain product ranges have their own minimum order requirements).
We accept EFT, Wire / Swift transfer (client to cover all bank charges), Mastercard / Visa / American Express and PAYPAL.
First order we require full payment upfront.
On acceptance of the Pro-Forma Invoice, we require a 50% deposit against the Pro-Forma Invoice. The balance is payable once the goods are ready to dispatch.
All consideration payable by the customer to African Creative is quoted and provided for exclusive of VAT, and the customer against presentation of a suitable VAT invoice shall pay all or any VAT payable on the supply of the goods. Export orders are Zero Rated and no VAT is applicable.
Delivery cost is charged on dispatch of goods and indicated on presentation of a tax invoice. Where a supplier of African Creative is not based in Cape Town, we will dispatch those items on the invoice from our supplier to our customers directly (applicable for local orders). If we consolidate an order in Cape Town for overseas shipment, extra local delivery charges are applicable in order to get stock from these outlying suppliers to Cape Town for consolidation.
Overseas shipments that need to be palletized or require special packaging, fumigation, etc. These costs are for the customer’s account.
Local: We prefer to use the following courier companies:
We can also dispatch via Postnet to Postnet or Post Office (PO Box to PO Box).
International: For orders less than 20-30 kilograms per box we suggest EMS courier. This is the least expensive international courier service, with a 7 to 10 day lead time on dispatch. We are not held responsible for goods being held up in customs in the destination country.
Bulk orders: African Creative can provide quotes for air and sea freight once goods are ready for shipping. African Creative will provide two quotes from different freight forwarders. Customers can elect to use their own freight forwarder.
Any duties or import taxes are for the customer’s account.
It is the client’s responsibility to insure the goods for shipping. Once goods have been dispatched we will not accept the responsibility for goods damaged in transport.
Normal lead time is 4 to 6 weeks. Delivery time can vary between 4 to 6 weeks depending on the order size and time of year. African Creative will endeavour to dispatch as quickly as possible and will provide an estimated lead time on receipt of an order.
Any items which cannot be delivered in the 6-week timeframe will be placed on back order. African Creative will inform the customer when the items are in stock and the customer can then decide whether they wish to purchase those items.
All products sold by African Creative are original, unique and handmade. No two items are exactly alike and because of this, variations in size and colour may occur. We believe these variations enhance the uniqueness of our products.
On receipt of products the customer has 5 days to report any defective/damaged or missing items. For defective/damaged products, we require images of the products and damaged cartons to be emailed to firstname.lastname@example.org. Damages which arise due to shipping ie. crushed box, broken crates, moisture - insurance claims need to be made with shipping company). African Creative will determine whether the products have been damaged due to shipping or workmanship.
If damages arise from defective workmanship we will either replace the item or credit the clients account to the value of the product. If we require the goods to be sent back to us this will be at our cost.
Amounts not paid within 30 days of invoice shall bear interest at 10% rate per annum, compounded monthly in arrears, from the date of invoice until the date of final payment.
Ownership of any goods sold to the customer by African Creative shall not pass to the customer until such time as all amounts (including accrued interest and/or Value Added Tax (“VAT”) and/or any other tax, levy or duty thereon) owing by the customer to African Creative in respect of such goods have been received in full by African Creative.
Please note: An order placed with African Creative means acceptance of African Creative’s terms and conditions.