All prices shown are exclusive of 15% VAT and are Ex. Works (Prices are subject to change without notice.) All export orders are zero rated (no Vat applicable).
Minimum opening orders $500USD / R4500.00 (RSA) – (please note certain product ranges may have their own minimum order requirements).
We accept the following currencies for export orders: USD, EUR, GBP, AUD. South African orders will be in ZAR.
Once an order is placed online we will respond with a Pro-Forma Tax Invoice (Quote) within 24-48hrs. On acceptance of the quote we require full payment against the Pro-Forma Invoice.
The shipping cost is payable once the goods are ready to dispatch and on presentation of our Tax Invoice. We can provide shipping cost estimates if requested. Once an order has been paid we do not accept cancellations or changes.
Lead time depends on product selection and size of order and can vary between 2 - 6 weeks. In stock items will dispatch within 7 days.
We accept EFT, Wire / Swift transfer (client to cover all bank charges), Mastercard / Visa and PAYPAL.
Where a supplier of African Creative is not based in Cape Town, we will dispatch those items on the invoice from our supplier to our customers directly (applicable for local orders).
If we consolidate an order in Cape Town for overseas shipment, extra local delivery charges are applicable in order to get stock from these outlying suppliers to Cape Town for consolidation.
Overseas shipments that need to be palletized or require special packaging, fumigation, etc. These costs are for the customer’s account.
Local: The Courier Guy - 2- 3 working days
International: For orders less than 32 kilograms per box we suggest Fedex or EMS postal courier. EMS is the least expensive international courier service, with a 25-40 working day lead time on dispatch. We are not held responsible for goods being held up in customs in the destination country.
Bulk orders: African Creative can provide quotes for air and sea freight once goods are ready for shipping. African Creative will provide two quotes from different freight forwarders. Customers can elect to use their own freight forwarder.
Any duties or import taxes are for the customer’s account.
It is the client’s responsibility to insure the goods for shipping. Once goods have been dispatched we will not accept the responsibility for goods damaged in transport.
Production lead time can vary between 2 to 6 weeks depending on the order size and time of year. African Creative will endeavour to dispatch as quickly as possible and will provide an estimated lead time on receipt of an order.
Any items which cannot be delivered in the 6-week timeframe will be placed on back order. African Creative will inform the customer when the items are in stock and the customer can then decide whether they wish to purchase those items.
All products sold by African Creative are original, unique and handmade. No two items are exactly alike and because of this, variations in size and colour may occur. We believe these variations enhance the uniqueness of our products.
On receipt of products the customer has 7 days to report any defective/damaged or missing items. For defective/damaged products, we require images of the products and damaged cartons to be emailed to firstname.lastname@example.org. Damages which arise due to shipping ie. crushed box, broken crates, moisture - insurance claims need to be made with shipping company). African Creative will determine whether the products have been damaged due to shipping or workmanship.
If damages arise from defective workmanship we will either replace the item or credit the clients account to the value of the product. If we require the goods to be sent back to us this will be at our cost.
Amounts not paid within 30 days of invoice shall bear interest at 10% rate per annum, compounded monthly in arrears, from the date of invoice until the date of final payment.
Ownership of any goods sold to the customer by African Creative shall not pass to the customer until such time as all amounts (including accrued interest and/or Value Added Tax (“VAT”) and/or any other tax, levy or duty thereon) owing by the customer to African Creative in respect of such goods have been received in full by African Creative.
Please note: An order placed with African Creative means acceptance of African Creative’s terms and conditions.